Terms & Conditions

These operational terms, licensing standards, and development agreements govern the engagement between Cloudazia Systems Pvt. Ltd. and our esteemed clients.

1. Overview & Acceptance of Terms

Welcome to Cloudazia Systems Pvt. Ltd. (“Cloudazia Systems”, “We”, “Our”, or “Us”). By contracting our services, licensing our proprietary software, or commissioning bespoke digital engineering, you (“Client”, “Licensee”, or “User”) agree to be bound by these comprehensive Terms and Conditions.

These policies ensure mutual transparency, specify project milestones, secure intellectual property assets, and protect operational stability throughout the project lifecycle.

2. Software Licensing, Jewellery ERP & Products

Cloudazia Systems builds and licenses robust enterprise management products, including our specialized Jewellery Management ERP, inventory tracking, billing engines, and barcode systems.

2.1 License Grant & Delivery

Upon payment of the agreed software fees, Cloudazia Systems grants the Client a non-exclusive, non-transferable license to deploy and utilize the software for their internal business operations.

2.2 Installation Window & Offer Validity

Once a software license is booked, deployment and on-site or remote installation must occur within 30 calendar days from the booking confirmation date. Any promotional pricing or concession extended during booking remains valid strictly within this 30-day onboarding window.

2.3 Free Updates & Feature Releases

During the active first-year warranty or active Annual Maintenance Contract (AMC) period, clients receive all regular patches, bug fixes, GST regulatory updates, and core software enhancements free of charge.

2.4 Customizations & Module Additions

Custom modules, third-party API integrations, or workflow modifications outside standard ERP specifications will be evaluated individually. Detailed technical estimates and charges are quoted for client approval prior to implementation.

3. Website & Custom Mobile App Development

For bespoke software architectures, enterprise portals, responsive web platforms, and mobile applications (Android/iOS), project execution follows a structured milestone delivery approach.

3.1 Booking & Milestone Schedule

• Initial Booking Deposit: Project discovery, system architecture, and UI/UX design initiate upon clearance of the initial booking deposit (as specified in your commercial quotation).
• Progress Milestones: Development progresses across predefined sprints (e.g., Wireframing, Database Architecture, Alpha Delivery, Beta Acceptance).
• Final Deployment Settlement: Full outstanding project dues must be cleared prior to final source code deployment, production cloud hosting, or app store submission.

3.2 Scope Lock & Requirement Freeze

Project costs and timelines are calibrated based on the approved Functional Requirement Specification (FRS). Once requirements are formally frozen, any subsequent feature alterations, logic restructuring, or layout changes will be billed under standard hourly or sprint change-request rates.

4. Intellectual Property & Client Data Ownership

4.1 Client Data & Information Security

The Client retains complete, unconditional ownership of all proprietary data, stock catalogues, customer records, and transaction histories managed within the system. Cloudazia Systems does not sell, lease, or distribute confidential client business data.

4.2 Software Proprietary Rights

For standard Cloudazia ERP solutions and proprietary pre-built platforms, all core source code, algorithms, framework structures, and UI assets remain the exclusive intellectual property of Cloudazia Systems Pvt. Ltd. Clients may not decompile, reverse engineer, resell, or distribute the software binaries without express written authorization.

5. Annual Maintenance (AMC), Renewals & Support

5.1 First-Year Complimentary Support

All initial software licenses include 1 year of comprehensive technical support, remote troubleshooting, performance monitoring, and staff usage guidance.

5.2 Renewal Terms (Post-Year 1)

Following the initial 12 months, continuous software support, server maintenance, and product upgrade services are subject to an Annual Maintenance Contract (AMC) billed at 20% of the active software package cost.

5.3 Multi-Channel Support Assistance

Support services are delivered flexibly via remote desktop sessions, WhatsApp business channels, phone escalation, and scheduled on-site visits within Maharashtra.

6. Limitation of Liability & Legal Jurisdiction

6.1 System Usage & Backups

While Cloudazia Systems implements enterprise-grade database safeguards and local/cloud backup mechanisms, the Client remains responsible for verifying regular daily backups and maintaining internal operating credentials securely.

6.2 Governing Law

These Terms and Conditions shall be construed and governed in accordance with the laws of India. Any legal disputes, mediation, or proceedings arising out of this agreement shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

7. Client Inquiries & Assistance

Our team is committed to helping you extract maximum operational value and digital scale from your software investment. For questions regarding these terms, AMC renewals, or technical support: